playfrank ABOUT FAQ
Deposit
How do I register using UPI or Paytm? During registration, select UPI or Paytm, enter payment details, and complete your first deposit to activate.
Why is my deposit not reflecting? Check bank confirmation or network issues. Contact [email protected]—resolved in 5 minutes with transaction ID.
Download App
How long are the bonuses valid after claiming? Provide expiration details to encourage timely use.
What bonuses come with app download? Claim â‚ą21 welcome bonus + 37% up to â‚ą5,777 on first deposit. Exclusive app perks!
Can I download the app on multiple devices? Yes, use the same account across devices. Syncs bonuses automatically—no extra registration needed.
Is the app download free? Yes, completely free. No hidden fees—get ₹21 welcome bonus upon installation.
Are there additional features in the app compared to the website? Promote app-specific benefits (e.g., live notifications).
How do I download the app safely? Visit the official site, scan the QR code, or download from site Download Area, Ensure antivirus is on—100% secure!
How can I contact support if I face issues with the app or bonuses? You can contact online service anytime, also can send the email to feedback.
Each Bonus
What is a wagering requirement? Bet the bonus amount 30 times before withdrawal. Slots contribute 100%—easy to meet!
Can I withdraw bonus money immediately? No, meet wagering requirements (e.g., 2x bonus). Withdraw winnings after fulfillment.
What if I don't want the bonus? Yes, log in daily for â‚ą10-50 free credits. Streak bonuses up to â‚ą200!
Can I combine multiple bonuses? No, one active bonus at a time. Choose wisely—check "Bonuses" for options.
How do I get referral bonuses? Share your link, friend deposits â‚ą500+, you get â‚ą50. Unlimited invites!
What is the first deposit bonus? Get 37% extra up to â‚ą5,777 on your first deposit. Activate in "Bonuses" section.
Can bonuses be used on all games? Yes, but contribution varies: Slots 100%, Table Games 50%. Check terms.
Games
What is the minimum bet amount? ₹10 for Slots and Rummy; ₹50 for Live Casino—affordable for all players.
Login & Register
What if my password doesn't meet the requirements? Use 8+ characters with letters, numbers, and symbols. Try again or contact support for tips—easy fix!
What if I forgot the mobile number I used to register? No worries! Use “Forgot Password,” enter your registered email, and follow the verification link to recover.
Can I change my registered email or mobile number? Yes, log in, go to “Profile Settings,” and update after KYC verification—contact support to confirm.
How do I register/Sign up? Visit the site, click “Register,” enter your mobile number, email, and password, then verify with OTP. Start in minutes!
How long does it take to verify my account? KYC verification takes 1-24 hours after uploading ID proof, slightly longer during holidays.
How do I add a referral code during registration? Paste in the "Promo Code" field before submitting. Earn extra â‚ą50 bonus instantly!
What if I use VPN during registration? Avoid VPNs to prevent IP blocks. Use home network for seamless signup.
No, online only for OTP. Use Wi-Fi—registration completes in under 1 minute.
Service & More
Can support assist with self-exclusion for responsible gaming? Yes, they help set self-exclusion periods (1-6 months) and provide resources for gambling support.
How do I request account deletion through support? Email support with your account details and reason. Deletion is processed within 72 hours after verification.
What if I suspect unauthorized access to my account? Contact support immediately to freeze your account. They’ll enable two-factor authentication after verification.
Can I get help with account verification through customer support? Yes, support guides you through uploading PAN card, Aadhaar, or other ID documents. Verification takes 24-48 hours.
What should I do if the website is inaccessible? Contact support for mirror site links or use a VPN. They’ll provide alternate access methods for Indian users.
How can I resolve a login issue if my account is locked? Contact support via live chat or email with your account details. They’ll unlock it after verifying your identity.
Is there a dedicated helpline for Indian users? Yes, a toll-free number is available for Indian users, alongside WhatsApp and live chat for instant help.
How do I report a bug in the betting platform? Submit details via the “Feedback” tab or email support with screenshots and a description of the issue.
Can I get assistance with setting betting limits? Support can guide you to set daily/weekly deposit or betting limits in the account settings for responsible gaming.
Withdraw
What documents are needed for withdrawal verification? Aadhaar/PAN and bank statement. Upload in "KYC"—approval in 1-24 hours for secure payouts.
Are there withdrawal fees? No fees from our side. Bank charges may apply (₹10-50)—check your statement.
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